Contact Directory

Housing Authority of the City of El Paso
5300 E. Paisano Drive
El Paso, TX 79905

Customer Service: (915) 849-3742
Maintenance (Day): (915) 849-3744
Maintenance (Emergency): (915) 849-3743

Hours: Monday - Friday, 8 a.m. - 5 p.m., Mountain Standard Time
Closed on all federal holidays.

Housing Programs

For general information and waiting list questions pertaining to the Public Housing and the Housing Choice Voucher (Section 8) Programs.
Phone: (915) 849-3742 and press option #4
Fax: (915) 849-3864
Email: Housing Programs Inquiry

Rental Assistance Demonstration Program

For questions regarding RAD, resident relocation, construction schedules, and other updates.
Phone: (915) 849-3888
Email: RAD

Business Opportunities/Procurement

Doing business with HACEP
Phone: (915) 849-3742, press 8 and then press 3
Fax: (915) 849-3868
Email: Business Opportunities Inquiry

Human Resources

For employment opportunities, employee verification, and HR questions.
Phone: (915) 849-3742, press 8 and then press 5
Fax: (915) 849-3720
Email: Human Resources

Equal Opportunity Compliance and Accessibility Office

For reasonable accomodations and employment concerns.
Phone: (915) 849-3820
TTY: (915) 849-3737
Email: Equal Opportunity Inquiry

Public Affairs and Communications

For media, government, marketing, and public information questions.
Phone: (915) 849-3710
Fax: (915) 849-3711
Email: Public Affairs

Executive Office

Offices of the CEO, COO, CFO, CIO, CHRO, Legal Attorney and open records requests.
(915) 849-3702
Fax: (915) 849-3711
Email: Executive Office

Family Self-Sufficiency (FSS) and Home Ownership Programs

FSS is a program designed to assist families in achieving economic stability through education and job training.
Phone: (915) 849-3604
Email: FSS & Home Ownership Programs Inquiry

Accounts Payable

For payment and invoice questions.
Phone: (915) 849-3742, press 8 and then press 2
Email: Accounts Payable

Fraud Reporting

To report fraud that may occur within HACEP’s housing programs.
Phone: (915) 849-3850
Email: Fraud

Landlord Inquiries

For info on how to register your unit, request rent increases, and receive payment history.
Phone: (915) 849-3742 and press 5
Email: Landlord Inquiries


To report security concerns at HACEP properties
Phone: (915) 849-3886
Email: Security Department

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