Housing Authority of the City of El Paso
5300 E. Paisano Drive
El Paso, TX 79905
Customer Service: (915) 849-3742
Maintenance (Day): (915) 849-3744
Maintenance (Emergency): (915) 849-3743
Hours: Monday - Friday, 8 a.m. - 5 p.m., Mountain Standard Time
Closed on all federal holidays.
For general information and waiting list questions pertaining to the Public Housing and the Housing Choice Voucher (Section 8) Programs.
Phone: (915) 849-3742 and press option #4
Fax: (915) 849-3864
Email: Housing Programs Inquiry
Rental Assistance Demonstration Program
For questions regarding RAD, resident relocation, construction schedules, and other updates.
Phone: (915) 849-3888
Doing business with HACEP
Phone: (915) 849-3742, press 8 and then press 3
Fax: (915) 849-3868
Email: Business Opportunities Inquiry
For employment opportunities, employee verification, and HR questions.
Phone: (915) 849-3742, press 8 and then press 5
Fax: (915) 849-3720
Email: Human Resources
Equal Opportunity Compliance and Accessibility Office
For reasonable accomodations and employment concerns.
Phone: (915) 849-3820
TTY: (915) 849-3737
Email: Equal Opportunity Inquiry
Public Affairs and Communications
For media, government, marketing, and public information questions.
Phone: (915) 849-3710
Fax: (915) 849-3711
Email: Public Affairs
Offices of the CEO, COO, CFO, CIO, CHRO, Legal Attorney and open records requests.
Fax: (915) 849-3711
Email: Executive Office
Family Self-Sufficiency (FSS) and Home Ownership Programs
FSS is a program designed to assist families in achieving economic stability through education and job training.
Phone: (915) 849-3604
Email: FSS & Home Ownership Programs Inquiry
For payment and invoice questions.
Phone: (915) 849-3742, press 8 and then press 2
Email: Accounts Payable
To report fraud that may occur within HACEP’s housing programs.
Phone: (915) 849-3850
To report security concerns at HACEP properties
Phone: (915) 849-3886
Email: Security Department