Vendor Services

In order for HACEP to fulfill its mission our 40,000 low-income residents, we must have solid business relationships with the many vendors and contractors who decide to engage with us.  We are always looking for new business opportunities and to provide the greatest value to the federal taxpayer as possible. Please review the questions below to help you with your business concern, or feel free to contact us directly at (915) 849-3742.

Where do I submit invoices for payment?

There are two ways to send invoices to HACEP’s Accounts Payable (AP) Department.
Invoices should be mailed to HACEP AP at the following address:

Housing Authority of the City of El Paso
P.O. Box 10057
El Paso, Texas 79995-0057

Send Invoices

Why is there a delay in payment of my invoices?

HACEP’s commitment to vendors is to pay invoices on time.  Delays in payment may result from one or more of the following:

  1. Invoices are mailed or delivered to a HACEP employee or location rather than sending invoices directly to HACEP's Accounts Payable Department.
  2. The HACEP Purchase Order Number is not on your invoice.
  3. The HACEP Contract Number is not on your invoice.
  4. Goods or Services are invoiced; however, they are not received by HACEP.
  5. Your invoice amount is in excess of the HACEP Purchase Order.
  6. You are a contractor and your payment request is incomplete or pending approval.

How can I get my payments made by direct deposit?

HACEP encourages vendors to choose ACH (direct deposit) for payments.  You choose the direct deposit option by completing the form and emailing the signed form to Accounts Payable.  You may also mail the signed form to: 

Housing Authority of the City of El Paso
P.O. Box 10057
El Paso, Texas 79995-0057

Inquire About Direct Deposit

How do I inquire on outstanding invoices?

You may contact HACEP AP at (915) 849-3742, press 8 for other options, and the press 2 for Accounts Payable. You can also email HACEP AP. 

Email HACEP AP

How do I submit for a change of address?

Change of address should be submitted to HACEP AP by completing the change of address form and emailing the signed form to the Accounts Payable department.    You may also mail the signed form to: 

Housing Authority of the City of El Paso
P.O. Box 10057
El Paso, Texas  79995-0057

Email a Change of Address Form

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Housing Authority of the City of El Paso

5300 East Paisano Drive
El Paso, TX 79905
United States

Monday-Friday, 8 a.m. – 5 p.m.

(915) 849-3742

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